STALLO FRIED CHICKEN PRIVACY POLICY
Effective Date: February 19, 2026
Last Updated: February 19, 2026
1. INTRODUCTION
Welcome to Stallo Fried Chicken (“Company,” “we,” “us,” “our,” or “App”). We are committed to protecting your privacy and ensuring you have a positive experience on our App. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”).
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our App. By accessing or using Stallo Fried Chicken, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
Account Registration Information
Full name
Phone number (primary identifier for login)
Email address
Password (encrypted and securely stored)
Profile picture (optional)
Profile & Personal Details
Date of birth (optional)
Gender (optional)
Contact information and alternate phone numbers
Emergency contact details
Address Information
Home delivery addresses
Billing addresses
Saved location preferences
Coverage area verification information
Payment Information
Payment method details (credit/debit card, mobile wallet, bank transfer)
Billing address
Payment transaction history
Refund and chargeback data
Order Information
Product selections and menu items
Customization choices and addons
Special dietary requirements or allergies
Special notes and instructions
Order date, time, and type (delivery/pickup)
Delivery preferences and scheduling
Communication Data
Messages sent through the contact form
Feedback and complaints
Customer service inquiries
Chat histories with support team
Survey responses
Loyalty Program Information
Loyalty card enrollment details
Loyalty points balance and history
Discount codes used
Redemption history
Promotional preferences
2.2 Information We Collect Automatically
Device Information
Device type and model
Operating system and version
Unique device identifier (Device ID)
Mobile network information
Device settings and preferences
Location Information
GPS coordinates when you enable location services
Coverage area data for delivery verification
Branch location information relative to your position
Approximate location based on IP address
App Usage Information
Features you access and interact with
Products viewed and time spent on pages
Search queries and filters used
Click patterns and navigation behavior
App crashes and technical errors
App version and build information
Push Notification Data
Firebase Cloud Messaging (FCM) tokens
Device platform (iOS/Android)
App version
Last activity timestamps
Notification preferences and interaction
Authentication Data
Login timestamps and session information
API access tokens
Authentication device fingerprints
Analytics Data
Page views and visit duration
User engagement metrics
Performance data
Error logs and technical diagnostics
2.3 Information from Third Parties
Payment Processors: Payment confirmation data and transaction status
Delivery Partners: Delivery status updates and location tracking
Third-Party Services: Data from integrated services used for app functionality
3. HOW WE USE YOUR INFORMATION
We use the collected information for the following purposes:
3.1 Service Delivery
Processing and fulfilling your orders
Calculating order totals, taxes, and delivery charges
Coordinating delivery or pickup arrangements
Sending order confirmations and delivery updates
Providing customer support and resolving issues
3.2 Account Management
Creating and maintaining your account
Verifying your identity and authentication
Managing your profile and preferences
Processing password resets and security inquiries
Compliance with anti-fraud and security protocols
3.3 Payment Processing
Processing payments through secure payment gateways
Preventing fraudulent transactions
Issuing refunds and handling disputes
Maintaining financial records
Tax and regulatory compliance
3.4 Communication
Sending order status updates and notifications
Notifying you about delivery arrivals
Sending promotional offers and special deals (with your consent)
Responding to customer inquiries
Sending important updates about our App and services
Loyalty program notifications and rewards
3.5 Personalization & Marketing
Customizing your user experience
Recommending products based on your order history
Tailoring promotional content to your interests
Conducting targeted marketing campaigns
A/B testing and improving App features
3.6 Loyalty Program
Tracking and managing loyalty points
Processing discount code redemptions
Calculating loyalty rewards and benefits
Providing exclusive member offers
3.7 Analytics & Improvements
Analyzing user behavior and app usage patterns
Identifying technical issues and improving performance
Conducting market research
Optimizing App features and user interface
Generating anonymized statistical reports
3.8 Legal & Regulatory Compliance
Complying with applicable laws and regulations
Enforcing terms of service and other agreements
Protecting against fraud, security threats, and illegal activities
Responding to legal processes and government requests
Maintaining audit trails for regulatory purposes
3.9 Location Services
Mapping your position relative to our branches
Determining delivery eligibility and coverage areas
Optimizing delivery routing and coordination
Providing location-based offers and recommendations
4. LEGAL BASIS FOR PROCESSING
We process your personal data based on the following legal grounds:
Performance of Contract: Processing necessary to fulfill your orders and provide services
Consent: For marketing communications and promotional content
Legal Obligation: To comply with laws, regulations, and legal requests
Legitimate Interests: For fraud prevention, security, app improvements, and business operations
Vital Interests: To protect health and safety in emergency situations
5. DATA SHARING & DISCLOSURE
5.1 Service Providers
We share information with trusted third-party service providers who assist us:
Payment Processors: To process payments securely
Delivery Partners: To coordinate order delivery and logistics
Cloud Hosting Providers: To store and manage our servers
Email & SMS Services: To send notifications and communications
Analytics Providers: To understand app usage and improve services
Mapping Services: For location and delivery coordination
5.2 No Sale of Personal Data
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5.3 Legal Requirements
We may disclose your information when legally required:
To comply with court orders, subpoenas, or legal processes
To respond to government or law enforcement requests
To enforce our terms of service and other agreements
To protect our rights, privacy, safety, and property
To prevent fraud or address security threats
5.4 Business Transfers
In the event of merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change.
5.5 Aggregated & Anonymized Data
We may share anonymized and aggregated data that cannot identify you personally with business partners, advertisers, and public organizations for research and marketing purposes.
6. DATA RETENTION
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
Account Information: Retained while your account is active and for a reasonable period afterward
Order History: Retained for at least 5 years for financial, tax, and regulatory compliance
Payment Information: Retained according to payment processor requirements and financial regulations
Communications: Retained as long as necessary to resolve disputes or respond to inquiries
Marketing Data: Retained until you opt out or for a maximum period as per your country’s regulations
Location Data: Retained only during active delivery or as necessary for service optimization
FCM Tokens: Retained for the duration of app usage; deleted when you uninstall the app
Analytics Data: Aggregated and anonymized data may be retained indefinitely
You can request deletion of your account and associated data at any time (subject to legal retention requirements).
7. SECURITY MEASURES
We implement comprehensive security measures to protect your personal information:
7.1 Technical Security
Encryption: SSL/TLS encryption for data in transit
Password Security: Hashed and salted password storage
Secure APIs: Protected API endpoints with authentication tokens
Secure Payment Gateway: PCI-DSS compliant payment processing
Data Encryption: Encryption of sensitive data at rest
7.2 Operational Security
Access Controls: Role-based access restrictions for employees
Security Training: Regular security awareness training for staff
Audit Logs: Monitoring and logging of data access
Vulnerability Testing: Regular security assessments and penetration testing
Incident Response: Procedures for addressing security breaches
7.3 Physical Security
Secure Facilities: Protection of company servers and data centers
Device Security: Protection of devices used to access sensitive data
Note: While we implement strong security measures, no system is completely risk-free. Please protect your login credentials and notify us immediately of any unauthorized access.
8. YOUR PRIVACY RIGHTS & CHOICES
8.1 Access & Portability
You have the right to:
Access your personal data
Receive a copy of your data in a structured format
Understand how your data is being used
Request this information by contacting us
8.2 Correction & Deletion
You have the right to:
Correct inaccurate or incomplete information
Request deletion of your personal data (subject to legal retention requirements)
Have outdated information updated
Submit deletion requests through your account settings
8.3 Opt-Out & Preferences
You have the right to:
Opt out of promotional emails and SMS messages
Manage notification preferences within the app
Disable location services through device settings
Restrict data usage and personalization
8.4 Withdraw Consent
For data processing based on consent, you may:
Withdraw consent at any time
Manage consent preferences in account settings
Request processing limitations
8.5 Do Not Track
Some browsers include a “Do Not Track” feature. Currently, our App does not respond to Do Not Track signals, but you can manage tracking preferences through your device settings.
8.6 Your Rights by Jurisdiction
For Users in the European Union (GDPR)
Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict or object to processing
Right to data portability
Right to lodge complaints with supervisory authorities
Right to human review of automated decisions
For Users in California (CCPA)
Right to know what data is collected
Right to know whether data is sold or disclosed
Right to delete personal data (with exceptions)
Right to opt-out of the sale of personal data
Right to non-discrimination for exercising privacy rights
For Users in Bangladesh
Right to access your personal data
Right to correct and update information
Right to request deletion
Right to be informed about data collection and usage
Right to lodge complaints with data protection authorities
9. CHILDREN’S PRIVACY
The Stallo Fried Chicken App is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete such information and terminate the minor’s account.
Parents or guardians who believe their child has provided information to us should contact us immediately at the address provided in Section 14.
10. THIRD-PARTY LINKS & SERVICES
Our App may contain links to third-party websites, apps, and services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices.
Before using third-party services, please review their privacy policies. We encourage you to read the privacy statements of any external sites and services before providing your information.
11. INTERNATIONAL DATA TRANSFERS
The Stallo Fried Chicken App is based in Bangladesh. If you access our App from outside Bangladesh, your information will be transferred to, stored in, and processed in Bangladesh and other countries where we or our service providers operate.
These countries may have different data protection laws than your country of residence. By using our App, you consent to the transfer of your information to countries outside your country of residence, which may provide different levels of data protection.
We implement appropriate safeguards such as Standard Contractual Clauses for international data transfers.
12. COOKIES & TRACKING TECHNOLOGIES
12.1 Types of Tracking Technologies
Session Cookies
Used to maintain your session during app usage
Deleted when you close the app
Essential for app functionality
Persistent Cookies
Store preferences and login information
Remain until expiration or manual deletion
Improve user experience
Analytics Trackers
Monitor app usage and user behavior
Measure feature effectiveness
Help identify technical issues
Advertising Trackers
Used for targeted promotional content
Help us understand effectiveness of marketing
12.2 Managing Cookies & Tracking
You can manage tracking preferences through:
App settings and privacy controls
Device-level cookie and tracking restrictions
Disabling analytics collection
Opting out of promotional communications
13. POLICY UPDATES & CHANGES
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
What We’ll Do Upon Changes:
Update the “Last Updated” date at the top of this policy
Notify you of material changes via in-app notification or email
Request your consent for significant privacy practice changes
Maintain the most current version on our website
Your continued use of the App after changes constitute your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.
14. CONTACT US & DATA SUBJECT REQUESTS
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Stallo Fried Chicken
Email: privacy@stallofriedchicken.com
Phone: [Your Support Phone Number]
Mailing Address: [Your Business Address], Bangladesh
14.1 Data Subject Access Requests
To exercise your privacy rights (access, correction, deletion, portability), please send a request to our email address above with:
Your name and account information
Specific right you wish to exercise
Detailed description of your request
Proof of identity for verification
We will respond to all requests within 30 days. Please note that some requests may require additional information for verification purposes.
14.2 Grievance Redressal
If you are unsatisfied with our response to your privacy concern, you may:
Request escalation to our Data Protection Officer
File a complaint with your country’s data protection authority
Pursue legal remedies as available in your jurisdiction
15. REGULATORY COMPLIANCE
15.1 Bangladesh Context
As a Bangladesh-based service, we comply with:
Bangladesh Data Protection Act, 2018 (proposed)
Bangladesh Telecommunications Regulations
Bangladesh Consumer Protection Laws
Bangladesh Payment Systems Act
Relevant Bangladesh Bank directives on digital payment security
15.2 International Compliance
We also comply with:
GDPR (EU General Data Protection Regulation) for EU users
CCPA (California Consumer Privacy Act) for California residents
Other applicable international privacy laws
15.3 Payment Security
Our payment processing complies with:
PCI-DSS (Payment Card Industry Data Security Standard)
Bangladesh Bank’s Digital Payment Security Guidelines
NIST Cybersecurity Framework
Industry best practices for secure transactions
16. SPECIAL PROVISIONS
16.1 Marketing & Promotional Communications
We may send promotional emails, SMS, and push notifications about:
New menu items and offers
Loyalty program rewards
Seasonal promotions and discounts
Special event announcements
Your Choices:
Opt out through app settings
Unsubscribe links in every promotional message
Contact us to manage preferences
We honor opt-out requests within 24 hours
16.2 Location-Based Services
Our App may request access to your device’s location to:
Map your position relative to Stallo branches
Check delivery coverage area eligibility
Provide location-based offers
Optimize delivery routing
Your Choices:
Grant or deny location permissions in device settings
Disable location sharing at any time
Manually enter your address instead of using GPS
Clear location history in app settings
16.3 Push Notifications
We use Firebase Cloud Messaging to send:
Order status updates
Delivery notifications
Promotional offers
Account alerts
Your Choices:
Disable notifications in device settings
Manage notification preferences in the app
Opt out of specific notification types
Our tokens are automatically deleted when you uninstall the app
16.4 Loyalty Program
Participation in our Loyalty Program is optional. Data collected includes:
Loyalty points earned and redeemed
Discount codes used
Purchase history through the program
Promotional preferences
You may withdraw from the Loyalty Program at any time without affecting your account access.
17. DISPUTE RESOLUTION
In case of disputes regarding privacy practices:
Informal Resolution – Contact our privacy team first
Escalation – Request review by Data Protection Officer
Arbitration – Disputes may be resolved through arbitration
Legal Action – Right to pursue legal remedies as per your jurisdiction
18. GLOSSARY OF TERMS
Personal Data: Any information relating to an identified or identifiable individual
Processing: Any operation performed on personal data (collection, storage, use, etc.)
Data Controller: The entity determining purposes and means of processing
Data Processor: The entity processing data on behalf of the controller
Data Subject: The individual to whom personal data relates
Legitimate Interests: Lawful purposes pursued by the controller or third parties
Consent: Clear affirmative action or agreement to processing
19. ACKNOWLEDGMENT
By using the Stallo Fried Chicken App, you acknowledge that:
You have read and understood this Privacy Policy
You consent to our collection and use of your information as described
You understand the risks and benefits of providing personal data
You are responsible for maintaining the confidentiality of your login credentials
You will notify us of any unauthorized access to your account
Thank you for being part of the Stallo Fried Chicken family!
For the most current version of this Privacy Policy, visit our app or contact us at info@stallofriedchicken.com